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Why would I consider using a Private Expert Assistance?- Get fast answers from the Top Experts!
- You choose the expert assisting you.
- Keep your question private.
- Get a satisfying answer or your money back!
How does the Private Expert Assistance work?- Ask a question.
- The expert will answer it along with 4 related follow up questions.
- If you are not satisfied within 7 days, use the Refund button and get a full refund!
Can I edit my question after posting it?
Yes, you can edit your question using the edit button as long as it was not answered. After that you can reply with further posts if you want to add more information. Can I have follow up questions?Yes, you can have up to 4 follow up questions on the same original subject, if posted within 7 days from the date your payment was made. How can I find my question on the site? The best way is to use the question link on the confirmation email we have sent you once you have completed your payment. If privacy protection features have kicked in, you will be prompted to identify yourself in order to gain access to your question. The second way is by using the Private Expert Assistance section on the right panel. We disable this section after a while in order to protect your privacy. The third way is by using the search functionality on the top right. We disable Private Expert Assistance search after a while in order to protect your privacy. The Private Expert Assistance section (on right) disappeared. Where is it? In order to keep your privacy, we use limited time cookies to remember you on the computer you are using. When the cookies expire, the Private Expert Assistance section on the right panel will not be shown to you until you identify yourself. Private Expert Assistance questions are not accessible after they are refunded. Why am I being asked to identify myself? In order to keep your privacy, you can access Private Expert Assistance questions only if you are identified as the question originator. How do I identify myself?
Registered members can simply sign in to identify themselves. In order to identify yourself as a guest please: - open the link to the question, available on the confirmation email we have sent you once you have completed your payment.
- enter the passcode, also available on the confirmation email.
How can I stop the access to my Private Expert Assistance questions from the computer I'm using?If you have posted the questions as a user sign out. If you have posted the questions as a guest use the guest sign out, available on the sign in page . There was a problem with my refund? What should I do?If you are experiencing technical issues with your refund please contact us. Please include the link to your question, and if you have posted the question as a guest, the passcode as well. Please note that questions are only refundable for 7 days after the payment was made. I have posted my question some time a go and still did not get an answer, why? Although most experts questions are answered rapidly, sometimes there is a delay in answering a question for several reasons: - Have you paid with eChecks? Paypal require 3 to 5 business days to approve such payments.
- The expert you have chosen might be living on the other side of the globe, sleeping when you posted your question.
- Have you posted your question during the weekend? The expert might be offline for a day or two.
We are committed to excellence - If you feel you have waited for a long time and still did not get an answer, please vote your opinion about the expert and request a refund. How can I contact you?Please use the contact form which is linked from the bottom of our homepage.
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